Refund Policy

We would rather fix a problem than keep money from an unhappy traveller. If Pinphy is not right for you, tell us and we will do what is fair.

Paid plans start with a free trial. You are not charged until the trial ends. Cancel any time before the last day of the trial and you pay nothing.

If you are charged for a new subscription and change your mind, ask for a refund within 14 days of that charge and we will refund it in full.

• Monthly renewals: we refund the current month if you ask within 7 days of the charge and have barely used the plan in that period.
• Yearly renewals: we refund the unused whole months if you ask within 30 days of the charge.
• We send a reminder before every yearly renewal so it is never a surprise.

One-off lifetime purchases are refundable within 14 days of purchase. After that they are non-refundable, because the benefit is granted permanently.

• Charges older than the windows above, unless local law requires otherwise.
• Accounts closed for serious breaches of our Acceptable Use Policy.
• Amounts paid to third parties, such as an accommodation provider you booked elsewhere.

Email hello@pinphy.app from your account email with the date of the charge and a sentence about what went wrong. We reply within 3 business days.

Approved refunds are returned to the original payment method and usually appear within 5–10 business days, depending on your bank.

This policy sits on top of your statutory rights. Australian consumers keep their Australian Consumer Law guarantees, and EU/UK consumers keep their statutory withdrawal rights. Nothing here reduces them.