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Payments & plans
Version 1.0
Last updated August 4, 2026

Subscription Terms

How Pinphy plans, trials, billing, upgrades and cancellations work.

1. Plans

  • Free — core planning with limits on active trips and photo storage.
  • Plus — unlimited trips, the AI travel assistant, route optimisation, offline mode and analytics.
  • Family — everything in Plus, shared with up to 10 members of a household.

Current prices and inclusions are always shown on the pricing page before you pay.

2. Free trial

New subscribers get a free trial of Plus. We tell you the end date when you start it. If you do not cancel before the trial ends, the plan converts to a paid subscription at the price shown at signup.

3. Billing

  • Subscriptions renew automatically until cancelled — monthly or yearly, depending on the term you chose.
  • We charge the payment method on file on the renewal date.
  • Prices are shown in your billing currency and may include tax depending on where you live.
  • Receipts are emailed and available in your billing portal.

4. Failed payments

If a payment fails we retry a few times over about two weeks and email you. During this period your plan stays active. If it still fails, the account drops to the Free plan — your data is not deleted.

5. Upgrades and downgrades

  • Upgrades take effect immediately and are pro-rated for the rest of the period.
  • Downgrades take effect at the end of the current period, so you keep what you paid for.
  • If you drop below a plan limit, existing content stays readable but you may not be able to add more until you are back under the limit.

6. Family plans

  • The plan owner manages membership and is the only person billed.
  • Members get Plus features while they remain in the household.
  • Removing a member ends their Plus features but does not delete their trips.

7. Cancelling

Cancel any time from the billing portal. You keep paid features until the end of the period you have already paid for; we do not cut you off mid-period.

8. Price changes

We may change prices. Existing subscribers are told at least 30 days before a change affects them, and can cancel before it takes effect.

9. Refunds

Refunds are covered by our Refund Policy.

Subscription Terms · Version 1.0 · Last updated August 4, 2026 · © 2026 Pinphy